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Customer & Order Support

Need Help With Your Order?

Have a question about an existing order, artwork, production, delivery or your next printing project? We're here to help you get the information you need.

GET ORDER HELP
  • Order questions
  • Artwork assistance
  • Production updates
  • Shipping questions

How Can We Help?

Select the area that best matches your question or contact our team with your order details.

ORD
Order Questions Questions about an order you've already placed.
ART
Artwork Help File preparation, artwork and print-ready questions.
PRD
Production Questions about production or project timing.
SHP
Shipping Delivery, destination and shipping questions.
Order Support

What Do You Need Help With?

Whether you're checking an existing project or preparing your next order, send us the details and we'll help point you in the right direction.

ORD

Existing Order

Need clarification about an order you've already submitted? Include your name, company and any available order information when contacting us.

ART

Artwork & Files

Have a question about file setup, resolution, bleed, color mode or another artwork requirement? Our artwork guidelines can help.

PRD

Production Status

If you need information about production timing, provide your project details and required date so the team can review the request.

SHP

Shipping & Delivery

Questions about shipping, delivery locations, deadlines or transportation can be addressed with your order details.

CHG

Order Changes

If you need to request a change to an order, contact us as soon as possible. Changes may depend on the production stage.

REP

Reprints & Issues

If there is an issue with a completed project, provide the order information and a clear description of the concern so it can be reviewed.

Getting Help

A Simple Support Process

Giving us the right information helps us understand your request and respond more efficiently.

01

Tell Us the Issue

Explain what you need help with and provide as much useful detail as possible.

02

Provide Order Details

Include your order information, company name or project details when available.

03

We Review

Our team reviews the information and determines what is needed to address your request.

04

Next Steps

We'll provide the relevant information or next steps based on your request.

Before Contacting Us

Have These Details Ready

A few basic details can make it easier to locate your project and understand your request.

For Existing Orders

  • Your name and company name
  • Order or project information
  • Product type and quantity
  • Original requested delivery date
  • Description of the question or issue

For New Projects

  • Product you need printed
  • Quantity and finished size
  • Desired finishing or special requirements
  • Delivery location
  • Required in-hand date
Important: If your order is already in production, contact us as soon as possible regarding requested changes. Depending on the production stage, changes may not always be possible.
Location 1801 East 12th Street
Cleveland, Ohio 44114
Phone +1(216)224-1992
Support Send your order details and we'll review your request.
Support FAQ

Common Order Questions

A few answers to common questions customers may have about an active printing project.

How can I check on my order?
Contact our team with your name, company name and available order or project details. This information can help us identify the project and review the request.
Can I change my order after placing it?
Some changes may be possible depending on the current production stage. Contact us as soon as you know a change is needed.
Can I send updated artwork?
If production has not progressed beyond the applicable stage, updated artwork may be considered. Contact us before sending revised files so the project status can be reviewed.
What should I do if I have a delivery question?
Provide your order information, destination and required date. For shipping-related questions, our team can review the project details and delivery requirements.
What if there is an issue with my printed order?
Contact us with the order details and a clear description of the issue. If applicable, provide photographs or other information that helps explain the concern.
Can you help me with a new printing project?
Yes. If you're planning a new project, use the Request a Quote button and provide the product, quantity, specifications, delivery location and required date.
Need Assistance?

Let's Get Your Printing Project Moving.

Whether you have an existing order or you're planning your next printing project, send us the details and we'll help you with the next step.